Terms of Service | Zwischen

1. Introduction

These Terms of Service ("Terms") govern your use of zwischen.online and the integration services provided by Zwischen ("we", "us", "our"). By subscribing to or using our services, you agree to these Terms. If you do not agree, please do not use our services.

2. Services

Zwischen provides automated data integration between e-commerce platforms (Shopify, WooCommerce) and accounting systems (Sage 50, Xero), including order sync, inventory sync, VAT mapping, and related services as described in your chosen plan.

We reserve the right to modify or discontinue services with 30 days' written notice to active subscribers.

3. Subscriptions and Payment

Subscriptions are billed monthly in advance.
Prices are as stated on the pricing page at the time of subscription.
We reserve the right to change pricing with 30 days' notice to existing subscribers.
Invoices are due on the billing date. Late payment may result in suspension of the service.

4. 30-Day Money-Back Guarantee

If you are not satisfied with our service within the first 30 days of your initial subscription, contact us at info@zwischen.app and we will issue a full refund of your first month's subscription fee. This guarantee applies to new subscribers only and does not apply to subsequent billing periods or Enterprise plans.

5. Cancellation

You may cancel your subscription at any time by contacting us at info@zwischen.app. Cancellation takes effect at the end of the current billing period. No refunds are issued for partial months after the initial 30-day guarantee period.

6. Your Responsibilities

You are responsible for maintaining valid API credentials and access permissions for your connected platforms.
You must ensure your use of the integration complies with the terms of Shopify, WooCommerce, Sage 50, Xero, and any other connected platforms.
You are responsible for the accuracy of your VAT and tax configuration. We configure the system to your specifications, but you remain liable for correct tax filings.
You must not use the service for any unlawful purpose or in a way that infringes the rights of third parties.

7. Data and API Access

To provide the integration service, we require read and write access to your connected platforms via their official APIs. We access only the data necessary to perform the sync (orders, inventory, tax codes). We do not sell, share, or use your business data for any purpose other than delivering the contracted service.

Upon cancellation, we will revoke our API access and delete your data within 30 days.

8. Uptime and Service Availability

We aim to maintain continuous operation of the integration service. In the event of an outage or sync failure, we will investigate and resolve the issue within 1 business day. Failed syncs are re-queued automatically — no order data will be permanently lost due to a service outage.

We are not liable for downtime caused by third-party platform outages (Shopify, Xero, Sage, etc.) or circumstances beyond our reasonable control.

9. Limitation of Liability

To the maximum extent permitted by applicable law, our total liability to you for any claim arising from use of the service shall not exceed the total fees paid by you in the three months preceding the claim.

We are not liable for indirect, consequential, or special damages including loss of profit, loss of data, or fines arising from tax filing errors where the error results from incorrect configuration instructions provided by you.

10. Intellectual Property

All software, code, and materials used to provide the service remain our intellectual property. You are granted a non-exclusive, non-transferable licence to use the service during your subscription period.

11. Governing Law

These Terms are governed by the laws of Austria. For UK subscribers, nothing in these Terms affects your statutory rights under UK consumer protection legislation. Disputes shall be subject to the exclusive jurisdiction of the courts of Vienna, Austria, except where mandatory local law provides otherwise.

12. Changes to These Terms

We may update these Terms from time to time. We will notify active subscribers by email at least 14 days before material changes take effect. Continued use of the service after that date constitutes acceptance of the new Terms.

13. Contact

For any questions about these Terms, contact us at info@zwischen.app.